Support

Get in touch

Email hello@ciaophotos.app. A real person reads every message. We reply within two working days (Monday to Friday, Swiss time), usually sooner.

To help us help you, add your iPhone model, iOS version and Ciao version (you find it at the bottom of the app settings). Please never send us your photos.

Common fixes

I deleted photos, but my storage didn’t change

iOS keeps deleted photos in Recently Deleted for 30 days, so you can change your mind. To free the space now:

1. Open the Photos app.
2. Go to Albums, scroll down and tap Recently Deleted (you may need Face ID).
3. Tap Select, then Delete All.

iPhone storage figures can take a few minutes to update after that.

I deleted something by mistake

Open Photos, Albums, Recently Deleted, select the photo and tap Recover. This works for 30 days after deleting.

I use iCloud Photos

With iCloud Photos on, your library is the same on all your devices. Deleting a photo in Ciao removes it from your iPhone, iPad, Mac and iCloud.com. It stays in Recently Deleted on every device for 30 days. If you want to keep a copy, export it first or turn off iCloud Photos before cleaning up.

Ciao can’t see all my photos

Go to iPhone Settings, Ciao, Photos and choose Full Access. With “Limited Access”, Ciao only sees the photos you selected.

Restore my purchase

Open the Ciao settings and tap Restore purchases. Make sure you are signed in with the same Apple ID you used to buy.

Cancel my subscription

In the Ciao settings tap Manage subscription, or go to iPhone Settings, your name, Subscriptions, Ciao, Cancel Subscription. You keep Pro until the end of the period you paid for.

Get a refund

Refunds are handled by Apple. In the Ciao settings tap Request a refund, or visit reportaproblem.apple.com.

Delete my data

There is nothing to delete on our side: Ciao has no account and your photos never leave your iPhone. Deleting the app removes its settings. To leave the waitlist, use the unsubscribe link in any of our emails.